{"id":32473,"date":"2021-01-25T11:22:12","date_gmt":"2021-01-25T16:22:12","guid":{"rendered":"https:\/\/santacatalina.org.pe\/?page_id=32473"},"modified":"2021-01-25T13:59:49","modified_gmt":"2021-01-25T18:59:49","slug":"livre-de-reclamations","status":"publish","type":"page","link":"https:\/\/santacatalina.org.pe\/fr\/livre-de-reclamations","title":{"rendered":"Livre de r\u00e9clamations"},"content":{"rendered":"<section><div class=\"container\"><div class=\"row\"><div class=\"wpb_column hcode-column-container vc_col-sm-6 vc_col-md-4 col-xs-mobile-fullwidth\" data-front-class=\"col-xs-mobile-fullwidth\"><div class=\"vc-column-innner-wrapper\"><h2 style=\"padding-bottom: 30px;\">Central de informes:<\/h2>\n<p class=\"ul-orion\"><i class=\"fas fa-envelope\"><\/i> informes@santacatalina.org.pe<\/p>\n<p class=\"ul-orion\"><i class=\"fas fa-mobile-alt\"><\/i> 51 -54 221213 * 51 - 54 221234 * 51- 54 221235<\/p>\n<p class=\"ul-orion\"><i class=\"fas fa-map-marker-alt\"><\/i> Santa Catalina 301 - Arequipa - Per\u00fa<\/p>\n<h2 style=\"padding-bottom: 30px;\">Definiciones:<\/h2>\n<ul class=\"fa-ul\" style=\"line-height: 2.0;\">\n<li><i class=\"fas fa-square\"><\/i><strong>Reclamo:<\/strong> Disconformidad relacionada a los productos o servicios.<\/li>\n<li><i class=\"fas fa-square\"><\/i><strong>Queja:<\/strong> Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"wpb_column hcode-column-container vc_col-sm-6 vc_col-md-offset-2 vc_col-md-6 col-xs-mobile-fullwidth\" data-front-class=\"col-xs-mobile-fullwidth\"><div class=\"vc-column-innner-wrapper\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19835-o1\" lang=\"es-PE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/32473#wpcf7-f19835-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"19835\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_PE\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19835-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<h2 style =\"padding-bottom: 30px;\">IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE\n<\/h2>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre(s)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-apellidos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellidos\" value=\"\" type=\"text\" name=\"your-apellidos\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-domicilio\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Domicilio\" value=\"\" type=\"text\" name=\"your-domicilio\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-distrito\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Distrito\" value=\"\" type=\"text\" name=\"your-distrito\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-document\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-document\"><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-numero\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nro de documento\" value=\"\" type=\"text\" name=\"your-numero\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico\" value=\"\" type=\"text\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-fechaincidente\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"Fecha del incidente\" type=\"text\" name=\"your-fechaincidente\" \/><\/span>\n<\/p>\n<h2 style =\"padding-bottom: 30px;\">DETALLE DEL RECLAMO\n<\/h2>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-recquejsug\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"your-recquejsug[]\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-recquejsug[]\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"your-recquejsug[]\" value=\"Sugerencia\" \/><span class=\"wpcf7-list-item-label\">Sugerencia<\/span><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-descripcionreclamo\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-descripcionreclamo\">Descripci\u00f3n<\/textarea><\/span>\n<\/p>\n<p><em><span class=\"wpcf7-form-control-wrap\" data-name=\"your-menordeedad\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"your-menordeedad[]\" value=\"Mediante el mensaje enviado, declaro ser titular y manifestando mi conformidad del formulario bajo declaraci\u00f3n jurada la veracidad de los hechos descritos.\" \/><span class=\"wpcf7-list-item-label\">Mediante el mensaje enviado, declaro ser titular y manifestando mi conformidad del formulario bajo declaraci\u00f3n jurada la veracidad de los hechos descritos.<\/span><\/span><\/span><\/span><\/em>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Central de informes: informes@santacatalina.org.pe 51 -54 221213 * 51 &#8211; 54 221234 * 51- 54 221235 Santa Catalina 301 &#8211; Arequipa &#8211; Per\u00fa Definiciones: Reclamo: Disconformidad relacionada a los productos o servicios. Queja: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico. IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/pages\/32473"}],"collection":[{"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/comments?post=32473"}],"version-history":[{"count":1,"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/pages\/32473\/revisions"}],"predecessor-version":[{"id":32474,"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/pages\/32473\/revisions\/32474"}],"wp:attachment":[{"href":"https:\/\/santacatalina.org.pe\/fr\/wp-json\/wp\/v2\/media?parent=32473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}